- Can I change my shipping address?
Once an order ships, we can’t make any changes to it, including to the shipping address.
If you reach out to us via our email address at [email protected], we may be able to cancel your order for you. On Monday to Saturday, orders ship within 2-3 business days of being placed, so we can’t guarantee your order will be canceled.
- What if I like a product that’s listed as “Sold Out” online?
Contact us! Many of our products are customized, print to order, besides we restock often. Just drop us a line at [email protected] and we’ll research its status for you.
- Can I get expedited shipping?
At this time we don’t offer an expedited service. We work as fast as we can to get all orders out as soon as possible, but can’t guarantee your items will arrive by a certain day because it depends on your address, the post office and other relevant factors.
- Can I cancel the order I just placed?
Except for custom products, it is possible to cancel your order if you email us within 5 hours of placing your order. In addition, you can always return your item once it comes for a full refund including the shipping costs.
- What should I do if I lose my password?
Once you have selected “Sign In” in the upper right hand corner of our site there is a link where you can click “Forgot Password.” Once you select this option you can enter in your email address and password reset instructions will be emailed to you.
- What should I do if I forgot my username?
Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email ([email protected]) and we can look up this information for you.
- I am with a school. Do you accept purchase orders?
Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at [email protected] to receive instructions on how to be approved and submit your PO.
- I ordered the incorrect item(s). What do I do?
You can email us and request for a return claim. You can also read the “Return Policy” in the Our Policies Section at the bottom right hand corner of our site. Once on this page you can follow up our instructions for return process. Make sure and include your order number, item(s) that you’re requesting to return. Once this information is received we will contact you back by email with your return details and give you a FREE RETURN LABEL.
- How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
- Do you accept returns?
We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.